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I sent a defective coffee maker model DTC-975BKN to your Glendale office which was received Sept. 30. I have talked to your customer service representatives three times and was told a new one had shipped Sept. 3rd with a FedEx tracking number. This isn't a valid number, and today I was told it had not shipped yet. I must say I'm very dissatisfied with the service and what is the real answer? Cure No


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