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Original Comment I purchased Cuisinart MCP-12N, 12 piece that only came with 11, missing 1.5 quart pan, got the lid ,no pan. I've been trying to deal with customer service, but it is the worst customer service dept. I have ever encountered. I've called a total of 5 times, got disconnected 3 times after very long hold times. First time person told me they have to submit form to corporate and to call back 3 days later. Called back 3 days later, Cayene answered after long hold, put me on hold and then disconnected the line. Called back got Carmelita, a supervisor, informed me the first person never submitted the request to corporate, so she did, said to call back in three days. Called back got Jackie after 20 min hold, put me on hold for another 10 min, then disconnected the line. Called back got Martin after another 15 min hold, after being put on hold 3/4 times, was told corporate never responded and to call back. What is the deal, I didn't get a pan I paid for, send me a pan!!! My major regret is purchasing a Cuisinart product, my new mission is to make sure nobody I know, meet, talk to, or just come in contact purchases a Cuisinart product either. Oh, and by the way, this is the second time trying to leave this message as it said, first time didn't go through so I am going to copy this one in case it does it again.

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