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Original Comment I reserved a car through your company 11/17-11/21/16 im a preferred plus customer I been dealing with avis for while over 3yrs. and I think/taught you guys were awesome. So I went to pick up the car I reserved I paid in advance like I always do by using my debit bank card the money was taking out of my bank account. So when I got to the counter in gave my lisence he look at it in told me I was not approved do to they run a soft credit check. Ok so I asked what did he mean I been using avis for 3yrs in this has nevered happen to me so I asked to speak with the supervisor he said he was the supervisor ok so im still in disbeleaf. So the supervisor told me there was nothing he could do. So I asked him why did avis let me reserve a car in take the money out of my account in when I get there it's a different story why didn't you call me before being dropped off at the buffalo airport location by a friend in left to pick up a car in not get it in I live all the way in Niagara falls that's not right that was just wrong. It was my son 16th birthday I rented the car had plans for this weekend in this is how avis treated me when I had nothing but great things to say about your company. I was embarrassed then they had the nerve to ask if I had a major credit card WHY? you already have my money in telling me I will get it back on to my card around thanksgiving that's not acceptable when your (Avis) is in the wrong. If you let allowed me to reserve the car take my money you should have allow me to get the car I reserved not good business at all so disappointed.

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