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Original Comment I have had issues with my Toyota RAV4XLE since June,2016 and cannot get help to resolve. I sent a registered letter to Mr. James E. Lentz, CEO, Toyota North America both in New York and in DC. Both were returned to me. I also mailed copies to Japanese top executives: Mr. Takishi Uchiyamada, Chairman of the Board, and Mr. Akio Toyoda, President. Their letters were sent registered mail too. Have not yet heard from them, but I'll need to wait a little to see if they respond or send my letters back". "Toyota" needs to do for me what Mr. Akio Toyoda says to his organization..."STEP UP TO THE PLATE"!!! Just recently two Toyota Service employees at the dealership I went to (I believe one was a Supervisor and the other a Manager), poked "fun" at me with the supervisor showing me scarastically how people use ice scrappers and the Manager saying that: if the sun is shinning on my sensors, they may not work...after saying this he "smirked" at me!!! The two of them thought they were pretty funny, but it hurt me to the core! I have never experienced this. I mentioned this to the General Manager of this particular dealership and he didn't say anything to me. (As info, a friend of mine was with me that day and saw (and heard) the whole thing. (Would it interest you to know that 15 yrs. ago I was paralyzed from a flu shot?. I learned to walk again, but limited on the time on my legs. The dealership knows this. From June, 2017 to-date, my disability scooter lift is lying on the floor of my garage!!! On 1/11/17 I phoned the General Mgr. of the dealership I purchased from about my experience with his two employees. When I reminded him my disability equipment was still on the floor of my garage he said you can have it put in. I said...are you kidding! Holes will need to be drilled into the vehicle to secure the mount. If I did anything like that, then I'd be told...we can't help you...the vehicle has "holes" in it! No...I have asked the General Mgr., once again to resolve, but I'm getting no where. I am asking...requesting...that someone who can help me contact me to resolve. Toyota needs to "STEP UP TO THE PLATE" for me. I appreciate your assistance in this matter. B

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