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I rented a vehicle on Nov 11, 2016. Avis number,blk ford explorer 4wd. It vibrated so bad it shook the entire trip from Kalamazoo, mi to Bellaire, mi. I returned the vehicle to Traverse City, mi, a 2 hour round trip. I notified Osman Gittens about my situation, and he offered me a $25 coupon. That was nice, but with all I had to deal with I e-mailed Mr Gittens that I should receive HALF of my rental. The vehicle should never have been rented. As of today I've heard nothing from Mr. Gittens. Please review my situation. Thanks Craig Cosby


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