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Original Comment I recently had the misfortune of using Avis to rent a car in Las Vegas. I paid on line and called the toll free number to make sure that there were no hidden costs. I was told that there were none and the price shown, was the actual cost. When we went to pick up the car, not only were we greeted by an extremely rude customer service representative, but found out that we were being charged $288.34 more dollars than originally charge. When we questioned the representative, she said it was for insurance and that we only paid for basic service. What is basic, we rented a car with unlimited miles and we have our own insurance. We were 1820 miles from home, on our way to the Grand Canyon and was told that unless we paid the additional charge, we could not rent the car. We felt that Avis was using extortion to get what they wanted and we had no choice except to comply. Upon arrival at home, I have now contacted the state attorney general's office of the Las Vegas area, the BBB, and the DMV. I certainly do not want anyone else to go through this nightmare. Avis offered me half of the 288.34 back. I don't want half, I want it all and I want others to be aware of their unethical business practices.

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