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Original Comment Cuisinart DGB-900BC Grind &amp; Brew Thermal 12-Cup Automatic Coffeemaker<br /> <br /> If you purchase a Cuisinart product, be aware that you are doing so under a very limited warranty, where you will be required to pay for replacement, or repair. In my opinion their customer service and product warranty falls way below industry standards. Consumer Affairs website apparently agrees with my position, giving them only 1-star in overall customer satisfaction. <br /> <br /> A few weeks after receiving my coffee maker I noticed that the thermal carafe was leaking between the stainless-steel bottom and plastic top. Reading various reviews, I found this to be a common problem (I probably should have read the reviews before purchase). I called Cuisinart's customer service line and received the increasing familiar, &quot;due to unusually heavy call volume . . . we'll call you back). They apparently had unusually heavy call volume all day, but after repeated attempts throughout the day and finally waiting on hold for 10 minutes, I was eventually able to actually talk to a customer service representative. I explained my problem and was told that they would gladly ship me a replacement, but it would cost me $10 shipping and I would have to return the defective carafe at my cost! In other words, I'm going to have to pay around $25 to replace a defective part under warranty. A part they sold me, most likely knowing it was defective at the time of sale (one only needs to read the various reviews in order to come to that conclusion).<br /> <br /> In fairness, the warranty does state that to, &quot;facilitate speed and accuracy&quot;, (in other words, to do your job), please enclose $10 (for shipping / handling). However, NO WHERE DOES IT SAY THAT I WILL HAVE TO PAY TO RETURN THE DEFECTIVE PART BACK TO THEM! They let you find that out after you purchase the product and require warranty work.<br /> <br /> Can you imagine going to a car dealer and being told that the transmission in your new car was defective and would be replaced under warranty, but you'd have to pay to have the replacement transmission shipped from the factory and then pay to return the defective one. You probably wouldn't buy that make of car ever again! I suggest you do the same with Cuisinart products.

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