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Original Comment I have been a customer of koodo for a long time tried upgrading my phone because my current phone screen got cracked was told by a guy that works for koodo named retta that I was approved for a Samsung 10 with a x large plan so I could receive a discount had my call on speaker so the girl at Walmart could hear she even specified 3 times it's a xl package the guy said yes when she goes to process my purchase says I am only eligible for a small package because of a few late payments yes I was late a few times because I'm on a fixed income from wsib but I always get caught back up never stiffed you guys yet the phone with the package I want which was the 5 package comes to 85 dollars a month not much difference if any from what I pay now if this company does not care enough about a long term customer and cannot work with me to give me what I need I will be changing providers immediately I also spoke to another representative named moses who refused to give me his I'd num or a number for a manager made me feel like your company is a scam and im not at all important I have other people in my family who also use koodo services and will also be changing providers if this isn't dealt with fairly I have been a loyal customer with a couple hickups along the way but always paid my bill I truly hope to hear back quickly or I will make this go viral and tell everyone I know your company treats people like crap when they need help. Thank you .

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