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Original Comment I have never experienced such bad customer service phone number but first stop was a defective phone is burnt my face I could not take it back because that's when we went on lockdown for COVID-19 second off I have been dealing with hardships and also have been in the disaster of Laura I made a bridge pay because The representative that I spoke to when I made the bridge. Tell me that it would be fine if I paid on the 31st I explain to him my situation that I was in a vacuolation center at that time I go to pay my bill this morning which was $47 they told me that I needed to pay the whole bill of $72 now mind you on the 24th I've already paid $25 I tried to speak to customer service also a supervisor the customer service person I spoke to name was Jordan the supervisor supposedly name Axel I advised him my situation and tell him I was unable to make a $70 payment it was only supposed to be $47 he gave me no help I have a child here in the evacuation center that can't not even get online to try to do any type of work I have never experienced anyone that does not help anyone or have any empathy during a crisis manager during this time I did lose my father to COVID-19 I am disappointed with the service I will be writing a letter to corporate

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