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Original Comment I asked for Terminix to have someone come out to do an inspection on my home back in Nov 2019. Mr.Steven Richmond was the inspector. He did the inspection told me& my contractor who was present over the phone all the services I would need. He told us the prices but, never exsplain any renewal fees he just added them to my contract. He also told me he saved me $800.00 on the cost of the attic insulation which didn't reflect my bill. He told me when another guy lied said he completed my bait system job which he didn't my camera showed he never enter my backyard. So Richmond said oh I will take care of it myself the job never got done. After me complaining that same guy they sent back to my home. Richmond never provided a copy of my contract I had to call to request it myself. Today he had a termite inspection he had me to waste my time on my job from work communicating with him just to learn he didn't want to do a job for me bec, of him& another manager Sam not doing there jobs! This place is very unprofessional lack of communication hard to ever reach a manager. I called 7 months in a row about my contract just got the run arounds. Then they cancel my termite services for my bait systems without my knowledge. No one ever tried to fix my account for me to pay my bill. They bill was over charged by $500.00 and no one ever fixed my problem. It's sad this company allow there workers to come into people homes a few not all try to blind customers with false info on prices and saying a job is complete like we don't have cameras.

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