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Original Comment I have a toaster/oven/broiler that is five years old (; Possible Serial No. 31211 & Model TOB-100). The bottom front heating element has warped. In the middle, the element is two inches from the floor of the toaster oven while at each end it is 3/4 inches off the floor. The back bottom rod is fine. As a result, when making toast on the top rack position, the underside of the toast chars. In addition, it is impossible to use the lowest rack setting due to the warping of the heating rod. I wrote to Customer Service about this in 2019 but never received a reply. Based on online reviews, this has happened to others who have bought one of Cuisinart's toaster ovens. Obviously, this seems to be a defect in the manufacturing of the product as I have no control over the length/warping of the heating element. I am totally disappointed and would not recommend this product to anyone nor would I buy any Cuisinart product that has similar features. In fact, I will be sure all my friends and relatives know about the shoddiness of the product.

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