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Original Comment The Avis Car Rental corporate office will most definitely hear about the erroneous and egregious level of customer service I received regarding my rental reservation. On April 2, 2022, I had reservations to pick up a SUV at noon from the AVIS Car Rental located at 3333 Western Branch Blvd. Chesapeake, Virginia. While at the counter I provided the necessary information to secure the vehicle on the reservation to an unprofessional heavy set white female who claimed her name was Linda. As she handed me the rental agreement to sign, she quickly snatches the rental agreement from me and states, "Mr. Ross let's try this again" because she felt that I snatched the rental agreement from her. I looked the Avis employee in her face and stated, "Let's finish this transaction." My voice was not elevated and not one profanity was spoken. Linda then proceeds to cancel my reservation. She asked my to leave the building. I sat down in one of the chairs in the lobby and called the Avis customer service number to speak with a manager. Linda then instructed another employee who held the position of an auto porter to call the police. While waiting for the police to arrive I was speaking with an Avis employee on speaker phone and informed him that this heavy set white female by the name of Linda cancelled my reservation. The Avis customer service agent reinstated my reservation. While reinstating my reservation, the Chesapeake Police arrive. The officer spoke with Linda first to obtain her version of events and then asked me what was my version of events. The officer shook his head (as to say Linda has no case) and said since no threats were made and nothing criminal transpired and my demeanor was calm and composed he would speak to her to proceed with the rental reservation. Linda asked to speak to the officer in a private room. The officer reappears and states, the Avis employee informed him that she was from corporate or headquarters and she is cancelling my second reservation that another Avis employee reinstated. The heavy set white female who claimed her name was Linda grew extremely anger because her unprofessional behavior didn't bring about her desired result. Also, Linda refused to give the officer or myself her last name. The Avis Headquarters based out of New Jersey will be notified of the egregious behavior as well the Avis Corporate Customer Service department.

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