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Original Comment This feedback is intended to someone in corporate. Some of you sales personnel that answer the phone concerning information or a problem with a product need some additional training. I purchased one of your coffee makers DCC 3200 P1 recently. After about a week the brew light<br /> stopped lighting up. With no light on you don't know whether it's on or off. I first tried to troubleshoot the problem. but had no success. I called customer service explained the problem and the only suggestion was to unplug the power for 15 minutes. I was told this because she could not find my problem on the computer. I tried searching on the internet for a similar problem I was experiencing. I found a couple of answers to unplug the power for 30 minutes or longer to reset the machine. Well that didn't work either. My next step was to call customer service again. After I explained everything I did trying to get the brew light to work the girl told me does the coffee maker brew coffee. I said yes, but don't know if the coffee maker is on or off. She could not find a solution to my problem and I could sense she wasn't going to do anything for me. I told her it has to be a factory defect and could I talk to someone in tech service. She informed me there was no tech service. I could not believe this kind of response from this company. I thought she was going to get some other help when she put me on hold. To my surprise she hung up on me and by no means I was nasty with her. Now I was furious. There is a contact form you can submit your problem to Cuisinart. After I finished explaining what just happened to me I was unsure where this message was going to end up. So I decided to call Amazon and explain what had happened. I purchased the coffee maker from Amazon in May,2022, but did not start using the coffee maker till June. I was past the 30 days to return the coffee maker defective. When I explained to customer service at Amazon what had happened to me at Cuisinart and was also told they don't have a tech service. I don't know if this is true, but Amazon told me they do have a tech service. I was put on hold and Amazon put me in contact with someone at Cuisinart which I thought was tech service. I explained the whole scenario to the girl at Cuisinart and she kind of gave me the same answer as the other girl at Cuisinart. Does the coffee maker work. At this point I felt my only option was to give her an example. I suggested suppose you just bought a brand new car and after a week you brought your car back to the dealer and told them you interior light wasn't working. The service manager comes over to your car and you tell him your interior light is not working and his answer is, but the car drives. This is when she told me they will send me a new coffee maker. I thank Amazon for helping me, because I was not getting any help from Cuisinart customer service. You know Cuisinart not all concerns are fake, so are legit. After this incident I would think twice before buying another product from Cuisinart. And if I do I'll go through Amazon.

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