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Original Comment 1/1/23<br /> As nice as the service department is at North Columbus AutoNation, I am irritated that they had my 2021 Grand Cherokee, with 13k miles on it(still under warranty), for 2 days and weren't able to fix the grinding noise coming from something the service person told me &quot;They couldn't figure out.&quot; I have to take my car back next week, to the &quot;top mechanic&quot;(because apparently they have mechanics, then top mechanics) and do this all over again. That in itself brings other questions to my mind, since the noise didn't start until after I had all four of my tires changed and rotated, per their suggestion, when I only came in for one. I was told my tires were at 7/10 wear, so I did as they suggested. Strange that a car I bought brand new and have had for not even 2 years with 13k miles has that much wear. Did the &quot;regular&quot; mechanic change and rotate my tires and mess something up? I may never know. The grinding is now getting worse and I sincerely hope it doesn't mess up anything else with my car. I find it really strange that I wasn't offered an alternative vehicle to drive while they fix mine. Instead, I was told to come pick mine up and that THEY WILL CALL ME next Monday, since I have to take my son to school and get to work. After picking it up, my dashboard went out about 8 minutes into my drive home, and restarted itself as if I had just started the car (a whole new symptom). It scared me because that has never happened before, and at first, I didn't know if my car had shut off while operating. I would think they would want to keep the car and fix it, rather than let me drive it away with problems that could potentially become worse and create other problems, or endanger me and my children's safety while operating the vehicle. This whole process is extremely frustrating for me. I did not expect any of this when buying a brand new car, I expected to get away from it. Now I'm here, driving my progressively worsening grinding car, for the next 5 or more days, while I wait on them to call me. I can't stress enough how odd it is that I wasn't offered a loaner car, that is top notch, to safely get me and my children where we have to go, while my car gets fixed. Are the mechanics trying to make more money wasting my time and mobility on my car that's under warranty? I'm just all around sincerely disappointed and aggravated at this point.<br /> 1/1/23 later that day...<br /> I would like to thank Tyler, the service manager for AutoNation, for loaning me a safe vehicle to drive while mine is being diagnosed and possibly fixed. I am still concerned that there are issues, that the mechanics cannot figure out(their words not mine) with a 2021 car with 13k miles on it. I hope the team at AutoNation is honest with me and either fixes the issue, or calls it a lemon if that is what it is, instead of band-aiding a problem that will eventually occur again. The fact that the wear on my tires was a 7/10 so fast(if that was the truth and not them just trying to get 1,200 out of me, which they did) is extremely concerning to me, as I bought the car brand new, am the only driver, and I barely drive. We will see. Thank you again, Tyler, for loaning a safe vehicle for me and my family to travel in, instead of making me pick my broke one up with the same noise and the new problem with my screen and telling me the mechanics &quot;Don't know what it is.&quot; That's a very scary diagnosis for a mother (or any person) to have to drive off the lot with.<br /> 1/3/23<br /> No one from AutoNation North has called or even texted me updates on my car. I am absolutely infuriated. I own 2 cars with Jeep right now, one being $43k and the other $82k. I have been doing business with them for around 4 years now and never experienced something like this. I believe I am being scammed, used, abused... whatever you want to call it. I'm so mad that I paid $1200 for the tires that look terrible on my vehicle, when I now believe my other tires were fine, and if they weren't, that clearly means there's something wrong with the car to cause that much wear (7/10) in so little time(13k miles)... so shouldn't that have been under warranty if that was the case? I was told by the service worker that the noise my car is making is not from my tires.. so it the noise what wore my brand new tires down so quickly? It doesn't make sense. Having spoken to three other mechanics now, there should have been no way my tires had that much wear with that low of mileage. So, I either was taken advantage of, or something wrong with the vehicle, that is still under warranty, caused that much wear, this much is clear.<br /> <br /> I've never seen the service manager personally, he only texted me, and I did not get a last name.

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