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Original Comment Hotwire has been the worst!!! We have had 3 bad experiences in a row. The only reason we continued to use them was because they gave us Hotwire dollars to drag us back into their horrible schemes. We just rented a standard car from them. When we went to pick up the car, it was compact. Hotwire said they could cancel my reservation that day but they couldn't guarantee we would be refunded. Once we returned the car, I contacted the horrible company Hotwire partnered with and they said Hotwire would have to refund us. Hotwire did confirm that we were downgraded and should be entitled to $134.04 but refused to give us money and only offered to yet give us another credit to use with them in the future! They are a fraud!

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