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Original Comment I am writing to file a complaint due to, two out of the three treatments we were supposed to receive from TERMINEX have been late. My understanding is bedbugs hatch every two weeks. So going over the two weeks mark the bed bugs will obviously keep re-hatching and infestation proceeds. That being the case we're just starting over and over again from the very beginning, each 2 weeks. This is quite frustrating as if I feel like we are not resolving any issues and not getting ahead of the problem. Not to mention all of the valuable time that I have to continuously re-bag and washing our things. <br /> The very first time they came to do a treatment they came at the end of the day-5 o'clock. Only one person had shown up-to do the job-Patrick. Obviously exhausted. Luckily my partner and I already had taken our king size mattress and stood it against the wall. Which is definitely not a one man job. We had removed all the bedding, we were informed by the sales rep-Alan, that this would be done for us as well as that all of our belongings from our dressers would be put in bags as well, curtains would be streamed, electrical sockets removed and treated since this is a main place bed bugs like to hide, and a couple of bed bugs were indeed on our walls. Before we walked out the door, we were asked if we had our own trash bags to put our things in, quite frankly for $3700. I would feel that trash bags will be supplied. None of these things were done. Not to mention we got home our dressers and nightstands were full of clothes and yes bed bugs were in there. (Yet informed the dressers were not treat since no bugs were spotted once spoke to Patrick) So naturally did it ourselves, even though this was the main reason we chose Terminex per Alan &quot;that's what we are paying for&quot; since &quot;we handle everything&quot;. I also found that in one of the kids bedrooms still, till this day, boxspring on the top bunk is still without being put into a zip tied bag. It's my understanding there are no bedbugs in that room, thankfully from what I've been told. <br /> The second treatment day came. I called first thing in the morning, 7 a.m. to confirm the time frame. I had requested to Patrick-manager to be in the early morning slots. Since I did not receive an reached out to Alan. To my surprised I was informed there's only two people who do this type of treatment and one/Patrick is out of town on emergency. I was confused and frustrated as to why I was not informed of this or at least called to reschedule. If I had not called, I would never have found this information out. My partner reached out to Alan since I was displeased with the lack of communication and the customer service. I called customer service the to have a manager reach out, explained my concerns of the extra days in between treatments. I received a call back from someone who was not a manager to explain the entire situation again while I was at work. To only be informed the best they could do is schedule me later in the week on Friday . I again said that was not good enough and would like a call back from a manager. I got off of work st 5 p.m. and still had not received a call. Again spoke to customer service who was more that empathetic to my concerns than the prior person who was above the original customer service rep. I spoke to earlier that day. Which informed me that the schedule for this type of treatment is very difficult due to only having two technicians in this areaI! I did not understand how such a huge company did not have the man power to provide the services promised. How could it be there's not even one extra person if someone is out sick or had an emergency! I finally received a call the following day from Antonio the branch manager of the Mesquite office. I yet again explained my concerns, the lack of communication, the displeasure of the customer service. And he told me the earliest he had to have my home treated would be Monday possibly Friday!! And that's the best he could do. There was no concern of any kind in his voice. And what he could in fact do for me is throw in an extra treatment! How so you don't even have the man power to take care of this treatment!!! I told him that is not good enough and I would not settle for that. And explained the re-hatching would have already started and I needed something that day not later than the following day. That he as a manger it's his duty to get this situation handled and resolved no matter what. And proceeded to explain the family emergency that had taken place etc. not until I became very persistent the tone of his voice changed. He would get back to me soon to see when he can get someone out in the next 48 hours. Hours later, Alberto informed me he himself would be at my home to provide the treatment to my home. All went well, but yet again, no bagging up our bedding due to them not having big enough bags so again having to rewash all quilts and blanket's . <br /> I was told I would be put on the schedule within the same two weeks. I had realized it was Wednesday and we were about a day or two over the two week mark from the last treatment. There was no email, no call, or text about any scheduled appointments. That way i can have sheets off the bed etc.. So yet again I call to take care of the customer service part on my own. I proceeded to call the manager Alberto, but this time it was Thursday and I was informed he would be out sometime later today between two and five. I had already told Alan, Patrick and that I needed morning appointments each and every time. (Due to the man of the house working nights and goes to bed very early. Along with school beginning) I was informed he was not aware of the need of morning appointments . The next available appointment would be Tuesday, starting at 10. Being that I was at work and could not deal with any more frustration. I agreed. Which obviously went over the two week mark. Now here we are again with another huge break out in our home. We are starting from square one with all of this chaos uncomfortableness, terrible customer service not being informed of situations, reschedulings, short handed<br /> issues since day one. I am severely frustrated stressed out highly upset about the lack of communication since day one the lack of organization of this company to do their job properly. I don't believe that our hard earned money needs to be spent on this type of treatment and lack there of. I am requesting a full refund so that we can be able to provide ourselves with a company that can serve us properly. Accordingly, you can reach me at 972-748-6452 Milly Or 214-519-4017 Frank <br /> <br /> <br /> Thank you,<br /> Milly Reyes &amp; Frank Garcia<br /> <br /> Sent from Yahoo Mail for iPhone

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