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Cincinnati Bell Corporate Office

Cincinnati Bell corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Cincinnati Bell, Inc.
221 E. 4th Street
Cincinnati, OH 45202
United States

Phone: 513-397-9900
Fax: 513-397-5092


Cincinnati Bell Corporate Office Comments

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To TMobile or not to Tmobile:
Last May 2013 we went to the CB wireless store At The Greenes in Beavercreek to get my cell phone bill lowered as I was paying around around 65 dollars a month just for phone service, The sales associate showed us some smart phones and plans, We picked a low end no cost smart phone and a plan that would cost about 51 dollars (with taxes) a month for 2 years. The sales associate said no more no less. What a fair deal. We signed up, paid the set up and start up fees and were good to go.

Everything was great until January of 2014. We received a letter from Mike Vanderwoude.SrVP who informed us that he was changing the terms of our deal by discontinuing our promotional rate, effectively increasing our monthly bill to 30 dollars a month (with taxes) Effective after February 20, 2014. To a total of 81 dollars a month. What happened to our 2 year deal? Why was Mr Vanderwounde treating a long standing customer this way? Since the letter we received did not have his telephone or business address we were forced to call an out of the country call center for customer service. It did not go well: the young lady, I could not understand with her accent and she kept apologizing every other sentence. Finally I talked to her Supervisor who gave me the most convoluted excuse for Mr Vanderwoulde's changing our deal. He could not solve my problem but gave much sympathy. So much for that frustrating and time consuming experience.

Today we went back to The Greenes and the CB Wireless store where we originally got the phone.
We talked to a nice sales associate and told him how we were upset that our 2 year contract was changed to such a large increase and that with the 30 extra dollars a month we would be paying an extra 420 dollars total till the contract ended in May of 2015. He said he was truly sorry,but he was powerless to fix or change the contract. So, Tmobile buying out our contract or service with another company is our only option. I guess Mr. Ted Torbeck the current CEO and Mr. Vanderwoude are not concerned with the poor customer service we received or the fact that a long paying customer will have to be going through the process of finding a new wireless company to do business.

Fred Conover 3/12/14 5:28PM


We have been with Cincinnati Bell for over 30 years. I even stuck with them when we got our wireless phone service at a higher price than other companies. I thought I was supporting a local business. Then I woke to the real world, they are horrid. Your customer service doesn't exist, Internet works when it wants to, charges for services not used and so on and on.... Please take Cincinnati out of your name. Your business is an embarrassment to our great city.

What a disappointment 3/3/14 11:13AM


CBell sucks. Has anyone else checked their supposedly 10% better than Duke energy rates lately? The past three months they have been much higher than Duke. January they were 70% higher for Gas and 62% higher for Electric. When I called to find out what was going on, they told me I had to re-enroll every 12 months in the energy program. Guess what? It's been less than 12 months since my anniversary date, and I did not have to re-enroll last year. They are liars and thieves!! I checked the 23 months since I've been on the program, only twice for Electric were they better than 10% less than Duke, and only seven times for Gas. And that was all during the first nine months. Their electric rate shot up from $.0615 to $.08999 three months ago. If you are on their energy program, you better check your bills - they are likely screwing you over too!!

J.Dub 2/26/14 2:02PM


I know no one is going to read this but if you do please note that Cincinnati bell has been very unprofessional in getting any job done i am waiting to see if they fix my problem for the 5th time in a week . If not I am going to report them to FCC and Bbb and I avise all to do the same . I see many of the same concerns and complains here, this is nuts I may have to stay with direct tv and find another Internet provider cas this is really bad .tomorrow will be the last draw with them . If they don't show up I'm never dealing with them again my problems with them are too many to tell you about but I will say this, fioptics is a joke so far and if this is a example of things to come I plan to make a lot of noise about this hope you will join me

So mad I could spit fire 1/27/14 5:26PM


Back in Oct.22,2013 I cancel my wireless phone and landline phone , but I reconnect my landline back on OCT.25 2013. That went all my billing problems started I had a bill on my E-mail one day then 5 day later I had (0) balance. Then 1 week later I got a bill for 417.65 on my E-mail and a bill in the my mail for 90.36. I call the bill office to ask why my bill was so high ,they told me it was for 2 month of billing. I ask them if I pay this bill , that would be all I have to paid. They said (YES)!Then DEC.26 I got a Call from a Connection agency say I owe 90.36. I'm 59 year old ,I have never have Connection Agency call me for a bill !!!!!! THANK YOU for that!!!!! But went a Bill Support person said that all you owe, that would be all you owe !!!!!!!!!

Very tried customer 12/28/13 6:46AM


I cannot get my DSL Zoomtown service above 3kbps. They said Loveland area is congested and will not be able ti increase the speed any further. Great story here since I was offered a credit that doesn't help to watch Netflix or any other service that heeds more bandwidth.

Larry 12/27/13 8:53AM


We closed are account with cincinatibell in August 2013 and been getting bills every month from then which all was paid up when we closed are account and my wife calls then and they said theyed send us a bill saying that the balaance is zero.now to day we got another billl on 12-4-13 saying we owe for the eqrpment that we sent back.and they say they haven't received it. They sent us a box to send it back in and we was to put it in the box a certain way which we did and take it to the post office which I did and send it back. Now six mounth later they say they didn't get they keep pulling this crapt every munth and I'm getting tired of it.your reviews say your noted for this when you try to close your account out

gary 12/4/13 2:03PM


I had the worst customer service experience you could imagine. My bill from October was questionable, so I called the office to talk to a supervisor - he was patient & helped me out. So I thought the problem was solved - he reimbursed me $50. from the $100. they tried to take from my checking account for returned checks. Then I got my bill for November & lo & behold, those 2 payments had already been credited to my account as paid - so I called cincy bell back - tried to explain to another supervisor my situation - we argued back & forth about my problem & then I got conveniently disconnected. So, I called back again & talked to another surpervisor - she started arguing with me to then she hung up on me. Well I called back again & was on hold for 10 minutes before I could talk to yet, another supervisor. She finally gave me an explanation that I understood. Apparently if I am paying by credit card & the credit card (as they say) denied my payment so they charged me for a returned check. There is no way my credit card denied the charges because I put the money specifically onto my Capitol One card to pay my bill.
---And, sorry but I am not done. In October I went to a cincy store to get a re-firbished phone - it didn't work - after the 3rd re-firbished phone was not working, I finally got a new phone. The store told me to keep the re-firbished phone because they don't need something that does not work - But on my October bill - they charged me $69.00 for the refirbished phone. That finally got taken care of - & when they receive this re-firbished phone - they will credit my account. I asked to speak to a manager because the supervisors were un-cooperative - & they told me they could take care of things. Is arguing with customer & hanging up on customer taking care of the situation. NOT.
---My contract is up in Janurary & you can be sure I will not renew my contract with this phone company evedr again.

Sherry Klan 12/4/13 9:57AM


How can several adjacent homes be without internet service and all calling in for several days and the service people still have you reset your modem. They have you do the same procedures for days before you tell them "I'm not doing that any more, get someone out here to fix this"

At this point you discover you are one of several customers having the same problem. There is no follow up or communication between downtown Cincinnati and India. When they ask if you are calling about the same problem they still ask the same questions and have you follow the same procedures you did the day before. With the same results. Only when you get a tech to your house do get someone who seems to care and listens to what is wrong and attempts to solve the problem. They sent me a survey to complete via the internet, which doesn't work. When it did for a few moments I tried to respond. Then is said it was not meant for a person of my characteristics. WHAT DOES THAT MEAN? Ted Torbeck needs to talk to the people who have service problems or his company is going to die.

Tired of Cincinnati Bell 11/4/13 2:58PM


Fioptics - what a joke!!! Have been on hold (probably to India) to get an answer as to why Fioptics is not working. Going on over two hours...ugh!!! Then try to call the 513-565-9890 number, and either it hangs up or it says this option is no longer available.

Then try to call the first store, West Chester. Tried six times, no one picked up. Then called another store, Bridgewater Falls. Spoke to Chris. Chris told me that I was wrong about the phone number not working. Really... He finally tried it, and behold he got the same message. Hmmmm.

And as you can tell, I am not a happy person at this time. He then informs me that there could be an outage in my area, Fairfield, but he didn't know. Was not willing to find out any information to help. Then he told me I was to upset and needed to calm down. I have bundled everything with Cincinnati Bell and pay a lot on money monthly for this. He said ok. I then became more upset and used a cuss word and he hung up. Nice...

My husband called and ask for the manager, Craig. Of course he was not there today. He spoke with Drew who said he was sure what was going on with Fioptics. Does anybody have a clue? Evidently not. He was only worried that we were actually customers and how long had we been with Fioptics. He supposedly had our account pulled up, so that should tell him everything he needed to know. He also informed my husband that they have been trained to hang up on customers when they use a cuss word. Nice...

Yes, I should have not used the cuss word, but hanging up on your customers, that was wrong. It's bad enough when you got to the CBT stores, that they patronize their customers.

It would be greatly appreciated if CBT would inform customers when there is a problem this sever.

Anonymous 10/27/13 12:51PM


You're right, Cincinnati Bell is a joke, and your statement about them being dishonest is spot on, from the CEO on down they are lying, conniving, POS! Their service sucks, their products suck and their employees suck. They need to be drummed out of town. Now they have employees posting customers' names on Facebook as they debase those customers. I hope they get sued for that.

Too smart for Bell 10/2/13 4:20PM


I agree. Cincinnati Bell lacks integrity and lying and misleading customers seems to be the norm. We're not talking about one isolated event but several customer service reps and managers lied concerning order placement. I imagine their hope is that you'll get frustrated and not call back. If there is any integrity within the company hopefully someone will address it and better train their employees. By the way, if you say you're going to call a customer back...then do it! It seems like Cinti Bell employees from managers down need to be retrained. Moving to a different provider!

Anonymous 9/27/13 7:17AM


They are liars. They have no intention of resolving anything. AWFUL does not even begin to describe the way they operate. The reason I contacted you was not to be lied to and transfered and put on hold. Blatantly lied to.Who does that? For a service provider, they sure do not provide service. BEWARE. As a stock holder I'm concerned.

concerned stock owner 8/28/13 4:10PM


Cincinnati Bell SUCKS. Misleading on prices, cancelations fees and POOR customer service from supervisors...Would never want service from Cincinnati bell again in my life. If it was free I still would not use it...

BBB will be getting a call from me.

erikairvin 7/19/13 9:00AM


Yep, this is the worst possible customer service. We were lied to by their salesman to get us to take the service and now that we have returned their equipment they put it in as a change order and are billing us even MORE. Guess I'll report them to the BBB as well. Stay away if you know what's good for your pocketbook!

MostUnhappy 7/9/13 1:33PM


First of all, I don't believe that anyone reads these notes anyway! Because if someone did read them, someone would probably call me. I have had one of the worst experiences of my business life with cincinnati bell! I have probably talked to at least 100 people in attempting to get my problem resolved with pricing and dsl internet. The pricing situation was finally resolved. However, I still don't have dsl and have never had it, yet I continue to have to pay for a service I've never had!!! I am actully sick of having to try and get anything resolved with this company.

Rick 7/2/13 8:34AM


Hello, I attempted to order the fioptic service at my house, as a network engineer I wanted to use the fiber to my house data connections. I called and Cincinnati Bell verified I had fiber for my house available. I then went to pricing for internet and home phone, after verifying what I needed to support 3 tv 20 meg internet and home phone, I was given a price of around 120.00 a month.

Cincinnati Bell changed the Installation was changed to one tv 5 meg internet and was to be delivered over copper. Although Cincinnati Bell verified other users in the area had fiber. Now a two week discussion on is there fiber or not, finally they said they cant do fiber, I moved on with the copper solution, then the installation was delayed and finally we did install, from day one there was issues internet coming and going tv screen freezing , I called in and asked to have some one look at it they said they didn't see any thing, then I called in and demanded a tech to be sent to site, after he checked out he admitted there was issues and the equipment deployed in the initial install. The equipment installed was stopped being used for 6 months, apparently was reused from reclaimed equipment. I asked if I could have credit for the time the faulty equipment was installed and got no where. Then my billing, what was supposed to be a 120 a month bill suddenly rose to a 180.00 a month bill.

ALL FOR 129 A MONTH, GOOD BY BELL!!!!!!

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Painsofcinbell 7/1/13 11:30AM


My family has had service with Cincinnati Bell for over 30yrs. Recently our home phone stopped working and we made a service call request. They informed us to unplug the phones as that may fix the issue. A service tech came out while we were not home and repaired the issue that was on the telephone pole. The service tech never informed us that the issue was fixed. Two days later we were still unaware the problem was fixed so we requested another service call. Another service tech came out, STILL DID NOT INFORM US THAT THE PROBLEM WAS FIXED TWO DAYS PRIOR, came into the house and plugged the phone and now we are being charged a $99 service fee. Due to their neglect to inform us that the problem had already been resolved, now we are being penalized for following their instructions to unplug the phones. I have gone around in cirlces with their customer service and they have done nothing to resolve the issue, still insisting that the fee needs to be payed. I have tried multiple times to get in touch with someone in the corporate office but keep getting lower level supervisors who can do nothing for me. This is the kind of service people can expect from them. I am disgusted and furious!

Anonymous 7/1/13 9:20AM


I would like to complain about how bad the customer service is I used to have Cincinnati Bell in 2011 and finally got fed up and switched to sprint in 2011 and actually had to report them to BBB because they lied to me about what it cost me to cancel my service, the BBB actually pulled the tapes from the conversation that I had with Cincinnati Bell and had Cincinnati Bell to refund me because what I was told and I what I was billed was 2 difference things. Since switching from Cincinnati Bell they have given the 3 phone numbers that I ported in from Cincinnati Bell to sprint to someone with a I wireless account a total of 6 times and one of those numbers were given out 4 times. Everytime this happens I am told by Cincinnati Bell that they will delete that number from the account and it will not be used again but somehow magically after about 6 months the number gets given out again and again. Is there anybody there that knows how to get the numbers out of the system when they are no longer with Cincinnati Bell. This is very annoying and I have wasted alot of time trying to get this fixed everytime it happens. Also we have received some very bad texts that I would rather not have received.

Anonymous 6/25/13 11:34AM


A woman at the corporate office gave me a telephone number to complain. A woman named Teresa gave me the run around by stating the account number was not good that I gave her and I read it off the bill. My opinion is that Cincinnati bell Colerain store is a bait & switch operation and should face all the penalties under the law. Two months ago Bell agreed to reduce the bill to a normal $60 plus tax. Today its $117.15 I suggest you stay away from bell wireless as they do not care about the truth. When my wife went to the Colerain store the MGR abused my wife with profanity. How can this be allowed in America???
I will not stop and will write an article in the newspaper and file an attorney General complaint and the BBB. I will not stop and will try to contact each B.O.D. to explain. Does anyone at Bell Give a S>>>>>

George 6/13/13 5:57AM

They want to charge me 29.99 for internet if I upgrade to the HTC 8X. I already pay 39.99 for home internet guess I will look for another phone company.

Randy 5/9/13 2:52PM


My story is very long and involved spanning over 24 months because thats when my contract was over. DO NOT EVER USE CINCINNAT BELL, everything is in the Philipines. No one cares who you are or what your problems are. I tried to cancel my services the person hung up on me. They still charged me 2 months for services I no longer received and because they didnt have it recorded, its my fault. Funny how they were able to record all my conversations from the previous 24 months. Yes I had to call each and every month sometimes more because they couldnt get my bill straight, by the way all billing is in the Philipines. I called the corporate office in Cincinnati (local number) and evidently was transfered to the Philipines. Needless to say I'm getting a lawyer. I'm not the only person this has happened to and many of my friends and family members have had the same issues. Arm yourself with this knowledge and stay as far away from Cincinnati Bell as you can!!!!!!

kp1017kin 4/1/13 9:34AM


To whom this may concern. I am a very disastisfied customer of Cincinnati Bell. I am having problems with my phone and internet lines. The phone delays when I pick it up, friends and family say they don't hear me right away, usually after I say hello the second time they can hear me, it is very annoying ! My internet is so slow and I understand I am more than 17,000 feet from your central office. Your company advertises up to 5 mega bites, I only get 230 to 1,130 mega bites. I would like to drop Cincinnati Bell because I can get a better service elsewhere, with higher speed internet and better phone service as well.

Anonymous 3/13/13 8:59AM


Absolutely by far the WORST customer service I have ever seen! I have been on hold for over 1 hr and 40 min currently! All I simply did was change addresses!!!! I request the service to be switched to my new address. Lady tells me it will be on by 5pm 3/4/2013 and here it is 3/8/2013 and I have service but somehow in the process I no longer have an account with Cincinnati Bell? That makes sense. So for over 1 1/2 years the bill has always been mailed to me and only me and my phone number is the only one listed on the bill for our wireless internet. On 3/7/2013 my wife gets a call from Cincinnati Bell on her cell phone confirming an installation appt between 8-Noon for 3/8/2013!!! WHAT? We did not setup an installation because we don't need one!!! And how in this process do you get my wifes name and cell phone number and open an account in her name when she has never in her life spoke to you all or was even listed on any previous account?? It is a catastrophe working with Cincinnati Bell and you can guarantee you will lose me and many others because your company is pathetic. PS if I wanted to speak to someone in a foreign country I would call them intentionally or just do another deployment to Iraq! I live in the US and expect to be serviced by someone in the states that has at least a small amount of IQ!!!!!!!!!!

Chris 3/8/13 12:18PM


I also have had ongoing issues with Bell's customer service. I was suppose to have a tech come out and install a phone jack in my home from 12 to 4 on Dec 23, they didn't show up so I called and got someone in the Phillipines that said they weren't suppose to come out until 4 to 8. They didn't show up so I called yet again to be switched from person to person only to be told I was not scheduled for an install. Now I tried to pay my bill online only to find out my account doesn't exhist. Called again to reach someone in the Phillipines and was told I couldn't get into my acccount because someone else had my account number before me. What? I've been paying online for over a year. Called and again got someone in the Phillipines who told me they would reset my account, didn't help. So I called the downtown office only to get, yet again, someone from the Phillipines and again received no help. What do I have to do to get customer service at Bell? I will definately be looking for an alternative to my phone and internet service. Bell better be careful, there is too much competition out there for them to be screwing with their customers like this.

tbirdclass 1/2/13 12:10PM


I have had an on-going issue with their customer (lack of)service and terrible tech support since September 2012 and have gone way beyond frustration level. It seems they either do not keep records on your account or do not employ people who care enough about doing a job right to actually read any notes that are taken regarding your service issues. In desperation, I am here to find the names and address of corporate leadership to see if any of them care about their customers.

starbabytam 12/16/12 8:24AM


I recently, 10-15-12, switched my home telephone and my internet supplier from Time Warner to Cincinnati Bell. When I was talking to the Cinti Bell representative I was very explicit to convey my needs and comparisons of plans, which included unlimited long distance on my home phone and 10mbps for my internet. It all started the day the technician was at my home to install my services and told me I was only getting 5mbps on the internet, but they were able to increase it to 7.5mbps, but still not 10mbps which I was told. On 10-16-12 I went to the telephone to make a call but did not have a dial tone, no service, but did have a message on my phone to check telephone line. I immediately called Cinti Bell on my cell phone but was told to set up a service call for a technician to come out to repair. I did what they said, but they could not come until 10-18-12, my hands were tied and I was at their mercy, my telephone service was finely instated on 10-18-12, the first technician only hooked up service to my fax and not the rest of my phones. I make several long distance calls throughout a day and noticed that I had to dial a "1" in front of the number which was different than my other supplier, so I called Cinti Bell, 10-20-12, to check on the difference and discovered that the plan they gave me only included 30 minutes free long distance calls. The Cinti Bell customer service representative told me that that plan was approximately $25 more per month, which makes the monthly fee more than what I was paying with Time Warner. I would not have switched if the information I was given would have been correct, this is where I'm at with this matter at present time. I don"t know if it will cost me to switch back to Time Warner or even what my options are at this time, but I believe that as a consumer I was mislead by Cinti Bell and they should honor the plan their representative committed to. I hope that this complaint does not get dismissed, and that Cinti Bell will be held accountable. My desired resolution:I recently, 10-15-12, switched my home telephone and my internet supplier from Time Warner to Cincinnati Bell. When I was talking to the Cinti Bell representative I was very explicit to convey my needs and comparisons of plans, which included unlimited long distance on my home phone and 10mbps for my internet. It all started the day the technician was at my home to install my services and told me I was only getting 5mbps on the internet, but they were able to increase it to 7.5mbps, but still not 10mbps which I was told. On 10-16-12 I went to the telephone to make a call but did not have a dial tone, no service, but did have a message on my phone to check telephone line. I immediately called Cinti Bell on my cell phone but was told to set up a service call for a technician to come out to repair. I did what they said, but they could not come until 10-18-12, my hands were tied and I was at their mercy, my telephone service was finely instated on 10-18-12, the first technician only hooked up service to my fax and not the rest of my phones. I make several long distance calls throughout a day and noticed that I had to dial a "1" in front of the number which was different than my other supplier, so I called Cinti Bell, 10-20-12, to check on the difference and discovered that the plan they gave me only included 30 minutes free long distance calls. The Cinti Bell customer service representative told me that that plan was approximately $25 more per month, which makes the monthly fee more than what I was paying with Time Warner. I would not have switched if the information I was given would have been correct, this is where I'm at with this matter at present time. I don"t know if it will cost me to switch back to Time Warner or even what my options are at this time, but I believe that as a consumer I was mislead by Cinti Bell and they should honor the plan their representative committed to. I hope that this complaint does not get dismissed, and that Cinti Bell will be held accountable. My disired resolution is to honor the monthly fee, $50.45, agreed upon between Cincinnati Bell and myself for 10mbps internet service and unlimited long distance with my home phone service, without reproach, hassles or repercussion of any kind. If what agreed upon is not physically possible (10mbps internet) then compensation on the monthly fee for services not rendered, and Cincinnati Bell representatives not to mislead consumers.

trebor 10/20/12 12:28PM


I have tried several times to contact Cincinnati Bell for customer service issues as well as technical issues. It is beyond bad customer service that every time I have tried to call there is 30min-2 hr wait to even get a call back.

My billing issue is that my plan should be 29.99 LIKE THE WEBSITE SAYS plus the box fee.
When I ordered the service, I asked for the cheapest plan cincinnati bell had. That is NOT what I am being charged. There was a shipping and customer service error when they shipped my INSTALL it yourself box. Do to the lack of detail and customer service the young lady corrected my bill for two reasons. 1. I had to wait to get my box and I actually had to get of work early and go to a cincinnati bell store to get the box...not shipped as I asked.
2. The customer service that Cincinnati Bell provides is the worst. Not under any circumstance should you have to wait HOURS each time you try to call. However if you called the sales department, someone picks up right away. You will take my money but not fix the problem.

I would like my plan adjusted from the orginial billing date. I will not be paying my bill from this day forward until this problem is resolved.

Tara 10/11/12 8:33AM

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