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Original Comment I had the worst customer service experience you could imagine. My bill from October was questionable, so I called the office to talk to a supervisor - he was patient &amp; helped me out. So I thought the problem was solved - he reimbursed me $50. from the $100. they tried to take from my checking account for returned checks. Then I got my bill for November &amp; lo &amp; behold, those 2 payments had already been credited to my account as paid - so I called cincy bell back - tried to explain to another supervisor my situation - we argued back &amp; forth about my problem &amp; then I got conveniently disconnected. So, I called back again &amp; talked to another surpervisor - she started arguing with me to then she hung up on me. Well I called back again &amp; was on hold for 10 minutes before I could talk to yet, another supervisor. She finally gave me an explanation that I understood. Apparently if I am paying by credit card &amp; the credit card (as they say) denied my payment so they charged me for a returned check. There is no way my credit card denied the charges because I put the money specifically onto my Capitol One card to pay my bill. <br /> ---And, sorry but I am not done. In October I went to a cincy store to get a re-firbished phone - it didn't work - after the 3rd re-firbished phone was not working, I finally got a new phone. The store told me to keep the re-firbished phone because they don't need something that does not work - But on my October bill - they charged me $69.00 for the refirbished phone. That finally got taken care of - &amp; when they receive this re-firbished phone - they will credit my account. I asked to speak to a manager because the supervisors were un-cooperative - &amp; they told me they could take care of things. Is arguing with customer &amp; hanging up on customer taking care of the situation. NOT. <br /> ---My contract is up in Janurary &amp; you can be sure I will not renew my contract with this phone company evedr again.

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