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Original Comment I tried to transfer my service to another house since we are moving. I talked to 3 reps over an hour span on the phone. 2 told me that they would waive the transfer fee, but the last 1 (& her supervisor) would not. Also, every time I spoke with a new rep, my monthly fee increased for the exact same package. My issue mostly is with a rep named David. Very rude person. He wanted us to take the fioptics package and when I said I did not want it b/c I have heard nothing but bad things about it, he told me that I should form my own opinions and not listen to word of mouth. Unacceptable!! I told him we have had nothing but issues for MANY years with CB. He said that is b/c of the package we have and we need to upgrade. He then put me on hold and never came back! I had to call back and then deal with yet another rep! I have never been so angry in my life. Customer service reps are supposed to help make life easier for you and work WITH you, listening to what YOU, the consumer, want, not what they want to sell you. I am finished with CB. I have no idea how that company survives. Everyone I have ever spoken with has nothing but bad things to say about them and they have all switched providers.

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