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Original Comment Absolutely by far the WORST customer service I have ever seen! I have been on hold for over 1 hr and 40 min currently! All I simply did was change addresses!!!! I request the service to be switched to my new address. Lady tells me it will be on by 5pm 3/4/2013 and here it is 3/8/2013 and I have service but somehow in the process I no longer have an account with Cincinnati Bell? That makes sense. So for over 1 1/2 years the bill has always been mailed to me and only me and my phone number is the only one listed on the bill for our wireless internet. On 3/7/2013 my wife gets a call from Cincinnati Bell on her cell phone confirming an installation appt between 8-Noon for 3/8/2013!!! WHAT? We did not setup an installation because we don't need one!!! And how in this process do you get my wifes name and cell phone number and open an account in her name when she has never in her life spoke to you all or was even listed on any previous account?? It is a catastrophe working with Cincinnati Bell and you can guarantee you will lose me and many others because your company is pathetic. PS if I wanted to speak to someone in a foreign country I would call them intentionally or just do another deployment to Iraq! I live in the US and expect to be serviced by someone in the states that has at least a small amount of IQ!!!!!!!!!!

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