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Original Comment so I'm seeing I'm not the only one this has happened to. I purchased 2 iphones as an upgrade online on 12/10/24 because at the store they told me I didn't qualify for an upgrade and the phone would be over 600 a piece, so i went online where it was 199.99 bought 2 of them, They were sent to someone else's address someone in a totally diff state than the address in ny account. I called them they told me they would return to sender instead of sending phone to the correct address. After the 10th call they said once they received the phones it would take 3-4 weeks to get refunded. We'll the ware house recieved the phones on 12/18/24 I recieved one refund 2 days later. I call back and say where the other refund, each person says only one had been applied. So I called back asked for supervisor was hung up on. Called back and dude said I have to wait....still not understanding why when one was already processed. Then I asked did it show I have an upgrade he said no...But mind u I just purchased a phone on an upgrade that I never received so I still should have a phone at a discounted price he told me only for the holidays will I recieved an upgrade...Told him I am leaving this company I been with Boost for over 3 years now, The stores suck, customer service reps sucks, every since they merged or whatever the company sucks, So Long, I will go to Metro and get the iPhone for 99.99. Even better than the 215.99 u tried to charge me.

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