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Original Comment I decided to transfer my sons cell phone service from Metro to boost mobile it was the WORST decision I have EVER made and I am hoping someone can help me to make this right. I transferred to get the iphone 11 for $100. I went to woodbury NJ store, when the guy transferred it he did something wrong and it was not receiving ANY calls texts nor could he make any,instead of fixing the issue the guy told me "well im closing so theres nothing I can do" so my son was left with out a phone that night and the next day i tried getting the problem fixed they said it could take til the 13th of January well my son could NOT go that long with out a phone so i made the decision to close the account and start a new one, so i returned the phone and opened a new account because that was the ONLY CHOICE I HAD because again he could not be with out a phone so because of that i DID NOT get the transfer deal because your associate messed up and had to pay $250 something dollars INSTEAD of the $100, When i returned the phone i asked the associate "the 856-212-4034 account is closed correct?" the guy like all associates assured me it was and i had NOTHING to worry about. so i opened a new line with a iphone 11. so i pay his first months bill, second month comes and i pay it with two payments $40 on the 21st of january and $28 on the 27th of january and his phone is shut off due to non payment i called customer service AND went to the store saying i paid my bill showed that it was taken out of my account once I REALIZED IT WENT TOAWRDS THE OLD BILL i was told to call customer service, i did and they of course did NOT help at all they basically told me they could not transfer the payment and I had to dispute it with my account so I did just that. ON TOP of making ANOTHER $68 PAYMENT on top of the one i had already made because of once again lack of knowledge on ur associates pa rt, needless to say my bank denied my dispute. there is NO PHONENO CALLS MADE OR RECIEVED IT CLEARLY HAS NEVER BEEN USED AND IM SUPPOSE TO JUST PAY A BILL FOR SERVICES I HAVE NEVER RECIEVED ? ON TOP OF ALREADY LOOSING $150 BECAUSE OF THE TRANSFER MISTAKE YOUR ASSOCIATE HAS MADE. NOT ONE ASSOCIATE HAS TRIED TO HELP OR MAKE YOUR COMPANIES MISTAKES RIGHT. I REALLY HOPE YOU COME UP WITH A RESOLUTION AND CAN GET ME ALL OF MY HARD EARNED MONEY BACK. EVERYTIME your associates have made a mistake i was basically told oh well theres nothing we can do your pretty much screwed! that is absolutely unacceptable I have spent countless amount of hours and tears trying to get all these mistakes resolved and NOT once where they. all together that is $218 that your company has taken out of my pocket because of their mistakes. I have NEVER dealt with a company that just does NOT care about their customers at all. I am a single mother of 2 boys so that 218 really hurt my financial situation. I really hope I hear back with nothing but a resolution to me getting my money back.

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