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Original Comment My wife recently ordered a little suitcase<br /> for my granddaughter. It was to be a <br /> birthday gift.<br /> <br /> She received emails indicating the monogrammed<br /> item was being processed, but now 10 days<br /> later she gets a call and is told you are out of <br /> stock.<br /> <br /> Osama Ben Laden was never as mad as this<br /> woman is right now.<br /> <br /> She is blogging and posting and telling every<br /> one she knows that Pottery Barn is the very<br /> worst retailer she has ever dealt with.<br /> <br /> When you treat your customers like this,<br /> especially those buying for kids, you gut<br /> your organization and doom your business<br /> to failure.<br /> <br /> You knew when you took the order that<br /> you couldn&acirc;??t fill it. But you accepted the <br /> order and charged the credit card, which<br /> I believe, is against the law.<br /> <br /> And, oh my gosh, after 10 days, you discovered<br /> you couldn&acirc;??t fulfill the order in any reasonable <br /> amount of time.<br /> <br /> Who is responsible for you treating customers<br /> like this? Who cares so little about your business<br /> that they would allow something like this to <br /> happen? <br /> <br /> All I know for sure is that we have a new grandchild<br /> and will be buying her thousands of dollars of stuff<br /> now and in the future. We will be buying nothing<br /> from Pottery Barn and we will discourage everyone<br /> we know or come in contact with from buying<br /> anything from Pottery Barn.

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