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Original Comment I have been a satisfied customer using my aol account for many years. Today, I read from the cover page of my aol, that because there was a breach of security into aol from a third party, it was suggested I change my password. When the security question was asked and I had filled that out so long ago I couldnt remember my answer. I was locked out and said I needed to wait to reset. I was nervous someone had my password, so I attempted to CONTACT a live representative but found out I needed to upgrade my account and pay for the live associate. I googled a telephone number and finally after 45 minutes of a round circle received a live rep, in which I was told I needed permission from my husband to be able to go into the account. another avenue of a disaster ensued and to no avail. I was told by a person who gave his name as Christian Soleman to call a number and we could get this straighted out to allow me to access to change my password. Obviously he just wanted me off the phone and it became another dead end!!! I have never had issued with aol and have always enjoyed your services, but what has happened today (8/13) is absolutely an embaressment to your company! It is an unfortunate experience that after looking into other comments about your company has recently become common place as an issue. I am not sure what has changed but if it means contact media to get the word out to other aol users so this does not happen to them, then I will do so. I expect to be contacted to now explain not just the issue of the problem of changing passwords but also the frustration of your company and its lack of customer relations!

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