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Original Comment To whom it may concern: On 28 Jun 2012 I flew out of SAT to DAY (flt 1468), to visit my family for the 4th of Jul 2012. My Return flt was SUPPOSE to be on 8 July 2012 (Sun), flt 1003 at 6:50AM. I received at call at 1:00AM Sun advising me that my flt was cancelled, no other information was given other than to call the 1-800. I started calling 1:05AM, was on hold until 1:50AM. I called back at 1:56AM was on hold til 2:14AM. Called back at 5:55AM on hold til 6:05AM (was disconnected). Called back at 6:08AM put on hold again. Called back at 6:28AM on hold till 6:47 AM. In order to make sure I didn't miss whatever flt AM put me on, I had to wake my elderly parents to take me to the airport (a 45 min drive each way). <br /> <br /> When arriving to the airport the AM attendant had the worse customer service I've ever seen. I've been in customer for 30 yrs with the US AF with high standing and good recommendations. She was so nasty with no concern as to what flt I was put on. She simply said was it was because of the Air Show. I've been going home (Day) every yr since I moved to SA (1996) and no flts were ever cancelled cause of the air show. I was told my flt was leaving on Monday 9 Jul at 5:40PM, which caused would have caused me to miss 2 days of work. By getting in to SA at 10:50PM on Mon night there was no way I could make it to work the next day. I asked for a complaint phone number, while talking to Silvia McNeil a reservationist (NOT at &quot;COMPLAINT&quot;) number a flt became available earlier on Mon (my original flt from Sun). so I only missed 1 day of work which was Mon. She also advised me that the flght was not cancelled because of the air show, it was the weather related (conflicting information). <br /> <br /> I moved from Day to SA to follow my AF husband in Apr 1996 and have been flying AA since then. This is the first time I've ever had THIS type of problem. Luggage has been lost but no flts cancelled and the unprofessionalism I received from AA at DAY International Airport. I feel that AA needs to change their procedures on how to contact passengers in a timely manner if a flt has been changed/cancelled and compensate them for their lost time from work/gas and inconveniences. I've always recommend AA to anyone. I have been very pleased with AA till this point. I am disappointed with AA after all of the yrs I've flown with AA! I would like a response to this email in 10 days of why the fight was really cancelled and how can AA can compensate me in my inconvenience that I received.<br /> <br /> Thank you in advance for your reply to my concerns.

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