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Original Comment I am having a major problem with a brand new 2013 XTS. The problem is most likely with the dealer I took it to - Alderson Cadillac in Lubbock, TX. Purchased vehicle end of July from Lawrence Hall in Abilene, TX. - they wanted my business. On July 31, had a problem with the air conditioning - it went out so I took it to Alderson for service. They have had the vehicle for almost 2 weeks - this Friday September the 14, 2012 will be 2 weeks. I have been told that they have to get the freon from Japan...now the freon is in the country, but can't find someone willing to transport it to Lubbock. Multiple phone calls to Alderson service department, majority of time sent to "voice mail" with only 1 return call. Am I upset with Cadillac? No, because I am on my 3rd one now - CTS, STS and XTS. Still have the STS - it is a really good car but has over 162 thousand miles. Lawrence Hall has been very good to me/us. Alderson - no. Apparently you have to be a member of "Junior League" or the like for them to give a rip about you.

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