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Original Comment Stayed at Walnut Creek, California HI Express. Never again will we stay at any Holiday Inn Express. No safety bath mat or saftey strips were in the bath tub at this installation. While taking a shower here in room NUMBER 140 my husband slipped and fellon his hip in the bathtub. He bruised his shoulder, cut his elbow and bumped his head on the fixtures (i.e. faucet handle). Didn't think he needed medical help at this time. He is a disabled vet and will check with the VA Medical Center at Fort Harrison, Helena, Montana upon return home. He did land on his hip. Fortunately it does not seem broken, but bruised.<br /> <br /> Called the front desk and asked for the manager. Spoke with someone, did not get his name. He said the guest has to &quot;ASK&quot; for a bath mat for the tub and that the motel was not required to furnish one. I asked for the Holiday Inn Express Corporate Offices address and he said he did not have one. I asked for his bosses name and it was &quot;STEVE&quot; who was in a meeting but his ext was 307. Have not heard from him. I found corporate offices number on line and called them. Evidently the desk manager does not know how to use Internet to get such information.<br /> <br /> We have lodged a report of this at the Front Desk to make a record of this incident. WE WILL NEVER STAY AT ANOTHER HOLIDAY INN EXPRESS AND WOULD ADVICE OTHERS TO DO THE SAME.<br /> <br /> Charged a rate that a guest would expect safety features installed in a guest room for their safety, not have to &quot;ASK&quot; for a rubber bath mat. Bad customer service also. Really no concern for customer safety!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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