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Original Comment I had great difficulty dealing with Optum RX. The agent I spoke with was rude and unhelpful. When I asked to speak with a supervisor, I was refused twice, then finally connected with a supervisor (Jennifer #4364) who was more rude and unhelpful than the agent had been. When I called AARP to register a complaint, AARP connected me with United Health Care (doesn't one complain to the parent company that insures one rather than the offending company itself?) At last I called AARP's corporate offices; they had no idea where a subscriber can register a complaint. <br /> <br /> That should be corrected. There should be a clear path (a clearly advertised telephone number) to let my insurer know about any problem a subscriber may be having with a subcontracting affiliate.

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