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I would just like to say that Scarlett in vision essentials and Mitch Rutledge exemplfy some of the best customer service I have ever received at Kaiser in any department. Both of them actually CARE about the patients. Scarlett is the only one who has ever taken the time to explain about the numbers for each eye, explained about the measuring. If there is any way a compliment can be placed in their files I would really appreciate it. Mitch was just outstanding and felt my pain. If it were not for him and scarlett I would never use vision department again. But because of them I will not only use it but recommend it to others. I do not have words to express my gratefulness to both of them.


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