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My name is Sue Mitchell and I previously sent a complaint involving a refund that took over a month to get the money..actually it will still be 10 more days. I had to fax several papers to them TWICE because they couldn,t find the first ones. that was a cost of $7.60 each time. even though this was thier error they refused to refund the $15. for faxes. I live a distance away from a store that faxes. so time was also involved. There are atb least 5 other auto part stores in the same city as autozone. Rest assured I will be going there next time.


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