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Original Comment We booked our reservations for the N. Padre Island Holiday Inn with Hotels.com and requested a room with a balcony and view of the water because we were celebrating our 25th wedding anniversary. Upon check-in we informed them that it was our 25th anniversary (no "Happy Anniversary or Thank you for choosing us to spend it with") and we were given a room with NO view. After about 20 minutes and looking at 3 different rooms, we were given a room facing the parking lot (but if you looked to the left, you could see the beach). We were also informed that we could upgrade to a beach view room (M - W nights but would have to check out Thursday a.m. due to previous reservation) but we'd have to pay an additional $120.00 per night. Also during our stay, the restaurant and inside bar was closed from 12 p.m. to 5 p.m, the outside Tiki bar was not open and beach chairs were not available due to it being "Off Season". Jody (General Manger) was extremely nice and informed us if we wanted anything from the bar, simply ask the front desk and somebody would get the bar keys and accommodate us. My husband also questioned the front desk and they gave him the manager on duty's card and suggested I give her a call. I called Lori Edwards and left a message simply asking why the hotel didn't have more ammenities as it seemed to be pretty well booked. Ms. Edwards called me back and proceded to inform me that it was off season, the hotel was only 40% booked and continued to be extremely nasty and rude. I asked if she ever had a managerial class where she was taught to lister to her customers and she replied back (like a 10 year old) have you ever taken a customer class where you listen to a manager? I told her it was our 25th anniversary and had I known the hotel was going to be so limited we might have chosen another hotel. She replied "I'll be glad to give you names of other hotels so you can leave". I was appauled!! I told her that we at least expected a bottle of champange and she said "Oh, well let me get that right up to you" and I told her not to exert herself. I then told her I hope she goes home tonight and will get to spend a nice Thanksgiving dinner with her family, because it sounds like she needed it. Jody - the manager called me shortly after my conversation with Lori. I don't believe she knew exactly how Lori treated me and Jody was extremely apologetic - she did comp our Thanksgiving dinners. The kicker to this story was when I went to check out, the clerk said that she hoped we enjoyed our stay and asked if there was anything that could have been done to make it better. There were 3 girls at the Front Desk. I replied "yes, you could rewind back to my conversation with Lori Edwards and delete that whole mess!". The one girl behind the counter turned and huffed off into the back. I said was that Lori Edwards? They both shook their heads yes. I apologized and they said no need. Then I thought. . . that would have been the perfect time for Ms. Lori Edwards to introduce herself and apologize to me for being so rude, but instead, she took off in a huff. I will NOT refer anybody to that hotel as long as that rude Assistant Manager is employed there. I could NOT believe she told me and my family we could check out and she'd be glad to give us names of other hotels we could go to - - - - is this a policy you practice?? Shauna, Kay, Sue, Brince and Jody (manager) were very nice and cordial. Lori Edwards needs additonal training on how to treat customers. I worked for Grossinger's Hotel, so I do have experience in the hotel industry. Shame on you, Holiday Inn for allowing such actions from your employees!!!

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