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Original Comment On December 15, 2012, I purchased a Tracfone online that came with two promotions: a $15 gas card, and free overnight FedEx shipping. I immediately received an email confirmation of the order and shortly thereafter, an email stating that my order had shipped but the included a tracking number that was labeled USPS tracking - not FedEx. I clicked on the provided tracking number link and was directed to the USPS tracking page that showed that the order was delivered on November 28, 2012 (17 days before I ordered it) to an address in Dallas, TX. I live in NM.<br /> I called Tracfone and was advised not to worry about the tracking number since they recycle numbers; the order would be updated shortly. This advice was, of course, nonsense: the USPS does not recycle tracking numbers and my order was to be shipped by FedEx overnight, not the USPS. Having not received my order or an updated email with the correct tracking number, I again called Tracfone. I was advised that even though my order had shipped, I would not receive it until Monday because they do not use weekend shipping; and I should not be concerned about the tracking number.<br /> Monday I did not receive the order so I called Tracfone again. After much transferring to &quot;supervisors,&quot; it was determined that my order would ship that day (Monday) and I would receive it Tuesday; I should receive a tracking number shortly. Because I had not received the corrected tracking number by Tuesday morning, I called FedEx who did a search under my name and address. FedEx was able to confirm that there were no shipments in their system to my name or address.<br /> I called Tracfone and advised of my findings. I was transferred to two different &quot;supervisors&quot; and finally to a &quot;department manager.&quot; The manager first told me that my order was delivered on November 28. I politely asked her to look at the order (I had already given her the order number) where she would note that the order was placed on December 15 and could not have been delivered by November 28. Unable to reconcile the obvious, the manager put me on hold while she checked. For the next 30 minutes, she took me off hold and asked if I would wait on hold for &quot;three more minutes&quot; (i.e., every three minutes for 30 minutes she asked me to hold). Finally, the manager advised that she could not track the order and that I should go to the post office and have them trace the order for me. I politely explained - again - that the tracking number was a USPS number of an order already delivered to another state. Regardless, I asked the manager how could the post office track my FedEx shipment, a shipment she could not locate herself?<br /> Finally, I asked why not just ship me a second order since there is no record of my first order? WHAT A GOOD IDEA. After another 30 minutes of repeatedly verifying all of my mailing and shipping info, the order was placed. However, I would not receive the two promotions: the $15 gas card that essentially knocks $15 off the price of the phone, or the free FedEx overnight shipping - why - because mine was a &quot;replacement&quot; phone and the promotions are no longer in effect. Wait a minute: what do you mean replacement phone? How can you replace something that was never shipped? And, if you were able to determine that my order was never placed, why were the supervisors I talked to on Friday - when the promotion was still in effect - not able to advise me that the order was lost someplace in the ether and place another order for me at that time so I could avail myself of the promotion? Silence ensued. <br /> I'll post back with the corporate response - if I receive one.

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