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Original Comment I have now had three communications with what LeapFrog calls &quot;customer support&quot;. Three communications later, I have received absolutely no customer support. I've dealt with Sprint, AOL, Bank of America, and many of the other 'worst customer service' companies, and I have to wonder if LeapFrog were as large wouldn't it also make the list?<br /> <br /> <br /> <br /> My situation would have been simple for your so-called 'support' department to remedy. I wanted to buy a LeapPad2 bundle for my 4-year-old's upcoming birthday. I already had put it in my cart on your website and was about ready to check out when I saw that you - unlike so many other online retailers - were charging me for shipping. Reputable coupon sites (couponcabin.com, retailmenot.com, etc.) on the internet were showing various promotions and deals on Leapfrog products (free shipping, 15%off, etc.) but when I used their portals to enter your site, none of the discounts would show up in my cart. We tried over and over and over again until both my wife and I were both extremely frustrated. This order, which should have been very simple to place, had now consumed over and hour of our time and all of our patience. So we figured we'd get some help from LeapFrog customer support. It took three days to get the first response, and a total of ten days until I received the second response. Here's the conversation.<br /> <br /> <br /> <br /> EMAIL FROM ME 12/26/12<br /> <br /> I am so freaking frustrated right now. All I want to do is order Item:VB000187 from your website, and get the best price I can get. I've gone to websites looking for promotional codes (free shipping, $ off, etc.) but all they do is take me to your website and not apply any savings in my cart. Here's a couple pages I've been at that advertise coupons, etc.:<br /> <br /> <br /> Why is it so difficult?? This whole experience has just made me and my wife so damn angry.<br /> <br /> Response Via Email (Jefferson M.) 12/28/12<br /> <br /> Our apologies for the inconvenience.<br /> <br /> Please try going to our website to check on current promotions that we have that could be applied on your online order with us.<br /> <br /> Should you need further assistance, please let us know.<br /> <br /> EMAIL FROM Me 12/28/12<br /> <br /> That's the response I get after waiting 3 days? Your customer service is absolutely awful. How about telling me what promotional code to use for free shipping or its equivalent? You've done nothing to encourage me to buy this from you instead of elsewhere.<br /> <br /> Response Via Email (Jefferson M.) 1/2/13<br /> <br /> We apologize for any difficulty you may have experienced with LeapFrog. We have carefully read all of your comments, and take them seriously. We will do our best to make as many improvements as we can so that you can have a positive experience in the future.<br /> <br /> <br /> <br /> This is exemplary customer support? Six sentences over two emails; none of which answered my question? None of which helped me in any way whatsoever to spend my money with your company? <br /> <br /> <br /> <br /> Certainly your company must have some tiny understanding that poor customer service is losing you customers and potential customers. For example, I had planned to buy the LeapPad2 from your company, but now I will not. Now I will look at other products made by other companies that can benefit my child similarly, such as Vtech and Fisher-Price products. So now one of your competitors will get my money and my repeat business, after the opportunity to make me a satisfied customer was right within your grasp. It's too bad, too, because I like your product, but when I see the attitude towards customer service that your company demonstrated to me - that is a huge red flag to spend my money elsewhere.

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