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Original Comment To Pottery Barn Corp - I have experienced the worst customer service I have ever seen at the North Point Ga Store. I was fully ready to purchase a sectional sofa and coffee table this week - spending over $5,000. I have been in the store multiple times to fine tune what I wanted, taking fabric samples and measurements. On visit 2 Lori was very freiendly saying she has been there 10 years and could even come out to the house to help me select. This weekend I went to the store to fine tune decision and waited over an hour to speak to Lori while she helped another couple. The store was very busy ( I understand that of course.)I asked Lori about coming out to assess for the final size and selection as she offered on the first visit. Thsi time she said " well two of us have to come out and we like you to spend at least $5,000 - we would be off the floor and not selling." Lori then took my email and suggested I send her photos of my room and measurements so she could help me finalize the fit. all seemed ok with that approach. Until Monday - no reply from Lori to the messages. Then she called and said she did not get all the pictures I sent - so I resent and also sent to her home email as she suggested. Today I get an automated email from the store ( with a no reply address) with a floor plan that I cannot follow - and with pictures of couches styles all different than we discussed. The automated email indicated that I can call the store and ask for one of the managers to place my order and that they will make sure she gets her credit - really? I then emailed back to her diretly and asked what this automated email was. I then recieved a phone message from her stating she was out the next two days and the sale ends and so I can order from any manager at the store. I still have no idea what the floor design she sent says or why it shows couches other than the one I have been discussing everytime I am in the store. I clearly was ready to buy a sectional and coffee table - in fact I open a credit card to pay on at Loris' suggestion. I purchased two quilts and 4 shams this weekend. I am very shocked at how bad this customer service is and I am now going to look for a sofa elsewhere at this point.

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