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Original Comment Tonight was really upsetting me and my husband we have been waiting 8 days for our sim card from tracfone only to be imformed tonight they cancelled the order without even contacting us. They had two emails and one extra phone number in which they could contact us however no such thing happened even though they stated the tried to call well how about a message on our email or even our phone answering service. My husband gave all the imformation needed to transfer the number to my old number in which I have had since 2000 which all my family and old friends know by heart. We were told to cancel in 5 days our old phone because we would have our sim card by then. Now customer service stated to my husband it was his fault that they could not get Boost to give them the number because we cancelled it as we were told by the representive to do who assured my husband it would only take 3-5 days. They stated that we should have waited till the sim card was delivered well 8 days later still no follow up on tracfones part which they stateing theycould not reach us earlier. We were simply told to reenstate our old Boost which is a charge to reenstate the number $50.00. Ordinarly the trade from which the representative offered to cover the fee for reenstatment through minutes for the tracfone would be fine if it were payday in our home by payday my phone number will be given to someone else. I felt that since it was not my fault for the mix up that the tracfone company should pay for the reenstatment if Boost would not wave the fee and simply transfer the number. Each representative stated that they would send the notes taken from our conversation to the next representative in which they stated could solve the problem Three representatives later after telling the same story for over an hour we were simply hung up on. We called back only to be told the tracfone call center was closed. Honestly is this the way your business should conduct business and expect to continue to thrive. I will give you the reference number to make good on your part as a company in this competative world. The reference number is given by Charmaine representative #2 on February 5,2013. I have been using my friends phone and I do not think that will be a long period without a problem. Contact number . Number needed under my name Ronda L. Sanchez.

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