Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Last week I had an appointment to have a Sears technician come to my house and do a tune-up on my Sears lawn tractor. He was to show up between 1:00 and 5:00. He did not show up nor did he or anyone else at Sears call me to let me know that he was not coming. (I wasted 4 hours waiting, even though I had confirmed the appointment the day before with a Sears rep). The next day after several attempts I finally got to talk with a real person at Sears, who could not give me a reason why the tech had not called me.<br /> <br /> Against my better judjement I let him talk me into re-scheduling another appointment for today. It was for the same 4 hour window (1:00-5:00) with a promise of a call to alert me that the tech was on his way. (I confirmed the appointment this morning) Guess what? I waited 4 hours again-the tech did not show up nor did he call to say he was running late, was not coming, etc,. After 2 tries I got through to a lady in customer service. Again, she did not know why the tech had not showed up or why he had not called. I told her I was going to file a complaint and asked for his name, but she would not give it to me. She did give me a number which she said was his employee ID 0570937. She must have contacted the tech after she hung up with me, because at exactly 5:56 the tech called me from phone number (915-543-1190). He offered no excuse for not calling me to let me know he was not coming. He then had the gall to try to talk me into re-scheduling an appointment for the end of the week, which I refused. So here I sit with a Sears tractor that needs a tune-up and 8 hours of wasted time and lost wages (I had to take time off from work). I am extremely disappointed (to say the least), especially since I up to now have been a loyal and long, long time Sears customer (lawn equipment, tools, appliances, automotive, clothing, electronics, clothing, and most everything else that Sears sells). In my book it's (one strike-it's bad) but (two strikes-you're out)...Since I did not hear from my local tech, I hardly expect to hear from Sears Corporate. Next time I'll buy a Kubota or anything else, but Sears.

Feedback

Your Name

Your Email

Verification