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Original Comment To whom it may concern,<br /> My name is Ms faison and I have been with Time Warner Cable<br /> for some time and I want to say this although I have had<br /> difficulty with the service I stay because the company was willing to work with me during my hard times. In the past Mr. Seon have always been available to work with me on my account<br /> and made sure that if I had an issue it could be resolved just<br /> make the attempt to stay in contact if something new or problem arised. Now I have been asigned to Mr. Jamal and have given me the impression that the President of Time warner cable could not be reached nor do he or she have time to deal with me as if I was on some low level. I recieved a call from Jamal because I owed $8.00 and I said to him that I was short on cash and that I would try my best to pay the $8.00 next week. I paid $250.00 on my account yesterday. he seemed very hostile today unlike any other day so I asked for the corporate number to call. I have spoken to Jon who is an advocate for the president who was hostile in the past but I did see some results but not by him actually saying so to me.<br /> I have asked Jon several times for me to send an email to the president to explain my situation and I was dismissed as a customer as if I did not matter. I am a women and donot appreciate having males handle my case. even if it was a women my point is the President should recieved comments and not have an advocate that advocates that from listening to him have no respect for women. now I have three sons who are married and six grandchildren and although they may be pist at me for some reason I teach them to respect all. in the past if you check my account I have had more problems with this service outages cable not working internet down outages in the neighborhood and still stay. the least you can do is make sure that representatives are respectful and sensitive to people like my self who are still not employed and is doing the best i can to pay off debts that I have and would just appreciate the tone in ones voice that we are all suffering some kind of hardship. what president of a corporation have no compassion. I have written the President of the United States because my benifits had be deducted and guess what I just recieved a letter from the office that they infestigated on my behalf because of my support so who is Jon to tell me or Jamal that the president of Time Warner Cable is to big for his customers. I feel for $8.00 I am threatned to cut me services well if you want to do that maybe it is time for me to move on to a company that will provide a service and no outages. the only credit a customer recieves is a slap in the face. yes, I know their is an ecomonic issues and companies need to get the customers to pay but I tell you this, this is not the way to harass costomers you loose them. people like Jon, who advocate for the president should be demoted because he clearly have to much power and gave me the impressions that I will never be able to reach the president and if any message came through on my behalf it had to get by him first. well as a certified investigator who is unemployed I know how to jump right over Jon's head and he will never see me coming. so if anyone out thier can get this message to the president that would be great. I am officialy<br /> asking for my account to be investigated.

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