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Original Comment I called US CELLULAR customer service about billing issues. First issue I was charged for a phone I returned for 458.41 and that money was taken out of my bank through my visa number. Secondly I had a credit with tax of 84.10 but instead of it being credited it was mistakenly added to my bill. A customer service rep by the name of Ms. Lonnie did not only listen to the issues but instead argued with me in a very rude tone of voice. She was defending the transaction and refusing to see there was error- I suppose assuming that their could not be a mistake in the system. The rep supervisor I finally got to speak with named Trina was very kind and eventually helpful and seen the mistake in the bill. However, Ms. Lonnie was not only talking over the top of me, raising her voice but making comments such as- I HAVE TOLD YOU 8 TIMES! I knew how many times she had repeated her self but it still did not make sense and couldn't because it was wrong. Ms. Lonnie is either poor at customer service skills or not properly trained or both. I spent HOURS dealing with this issue still not sure how and when I will be credited my 542.51. I have requested it to be returned to my bank and not a credit on my bill as I am undecided about keeping my US CELLULAR service.

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