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Original Comment I have had my Bissel for 7 months. I emailed customer service and finally got someone to send me replacement parts after 3 days of one email response a day. Two weeks later I get a belt I didn't need and am still waiting for the brush that broke to ship. I called a very rude customer service person named Lucy. All Lucy could tell me is I had to wait and they would ship it to me eventually. NO DATE NO APPROXIMATION OF WHEN IT WOULD GET HERE.... Just wait for them to have the time to help me. So almost three weeks with no vacuum and I am going to have to go and by another vacuum while I wait for the parts for my old one? Asked to talk to a supervisor and was on hold for thirty minutes for them to tell me a supervisor would call me back. Guess what? NO CALL BACK! Never again will I buy a Bissel!

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