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T-Mobile stole $95.20 of my money. I was on a prepaid plan with T-Mobile for years. Recently, I paid for $100 worth of minutes. Six days later, my 6-month-old T-Mobile phone died. I've decided to go with another provider. After I'd been transferred to several different people and kept me on hold for more than an hour, a "supervisor" told me that no one in the company "can" refund my money--not even the CEO. Is that true? Is the CEO really that powerless? Or merely that unscrupulous?


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