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I have been a member of LA Fitness since 2010 and have always been happy with the Woodbury Heights, NJ location. Today, I brought my husband, who was considering joining to come try it out with me. He had 1 day off and the kids were in school so this was the perfect time. When I approached the front desk, the manager quickly and arrogantly dismissed us and said my husband could not try it out because we didn't print out a guest pass. My husband left and I later confronted the mgr after watching him sit and twirl in his chair for 40 minutes doing nothing that I was very unhappy. It was pure laziness that he didn't help my husband. He could have easily helped him because his "workers" were not at their desk or asked my husband to wait a few minutes. He just didn't want to be bothered. My husband had brought his license and was ready to fill out any forms necessary. I've watched a few managers come through this location who were very active in helping members, pleasant, and genuinely hard working people. This current manager is an arrogant and lazy representation of la fitness. Needless to say my husband will not be joining and if I was not already paid through the year I would be reevaluating my membership status as well.


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