Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment In June 2009,I made a verbal agreement with Verizon. The agreement was the phone bill and internet bill were a bundled price. The price for the internet would be $17.99 for life unless we made any changed to the service. When Frontier became the carrier in July 2010, I talked to a representative and was told the verbal agreement would stay intact unless any changes were made to the service. In October 2012, I talked to a representative of Frontier about adding services to our phone but wanted to be sure this would not interfere with the internet price. I was told the changes were considered accessories and would not interfere with the guaranteed $17.99 per month for life agreement. The invoice I received dated 4/10/13 had an increase on the internet service; the new charge was $26.49. I called to get a credit on my account, the first representative said she never heard of the plan and evidentially I did not know what I was referring to. I asked to talk to a supervisor and she said that since Frontier migrated the plan was no longer valid. I explained the agreement but she said she would have a supervisor return my call, which has not happened. When my call was not returned I called and talked to Trish on 4/19/13 and explained the problem. She said she was aware of the agreement but Frontier would no longer honor it and continue to raise our rate until it is $31 a month. I talked to Charles and was told Frontier decided they did not make enough money on the plan so it was no longer valid. I explained the verbal agreement was for life unless changes were made. There were no changes made and I was expected to pay the higher charge. I do not understand how a company that makes billions in revenue, pays the CEO and various presidents million dollar salaries can be losing money. A verbal agreement is binding and Frontier should not be allowed to just decide to break it.

Feedback

Your Name

Your Email

Verification