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Original Comment Sadly we decided to use these idiots for lack of better words, bc we live in a small community and we did not see any other option ( until later), we had the tech ( third party installer BTW), come out and install the equipment.. it was only 2 days later that we realized that we could not use them bc my husbands job could not get access to them. so, today, i called to cancel and they were going to wait until the end of my billing cycle to cancel ( HA! so they THOUGHT), so that i would not be entitled to a refund.. after speaking to the ( foreign agent), i informed her that i would NOT Wait until the end of my billing cycle and i demanded my money back, because they charged our CC 40 ( for the &quot;hold&quot;) then, another 60 bucks afterwards ( which was suppose to be a promo going on). so after about 30 mins i got the refund.. Then, she was going to have the money refunded in 45 days ( my left foot!).. then she told me she would send a &quot;return&quot; box to me and that i had to dissemble the dish and everything and return the items to them in the pre paid items! UMMM NOPE, where we live they do not deliver to physical addresses! So, after speaking to a 2nd (non speaking English) agent, she told me that they could ship the box to a friend and have them send it back.. my nearest friend is 94 miles away and she would have to pay to have the &quot;pre paid' box sent to me! Try again! so, after she spoke to her &quot;advisers&quot; she told me i would have to pay to have the shipped back to them and would be reimbursed for the cost of shipping the items to them! UM NOPE try again! <br /> So, then i asked to speak to a sup ( which i am sure it was not a sup at this point) and being on the phone for over 1 hr and 30 mins, this agent told me that they had no choice and that i would need to pay to have the items shipped back to them and then be refunded.. Dude, are you kidding me? um ya NO! because i dont have the money and its NOT my fault that you guys can not do anything! <br /> So, then i asked to speak to Corp or be given an address to write to and complain, and he refused and told me he would call back in 3 days to give me an answer! Um, idc if you give me a PO box, i have the right to write a letter to them! <br /> <br /> OH and BTW the installers are thieves as well bc he took a DTV dish with him that DID NOT belong to him!!! he did not ask and by the time we noticed it was too late!

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