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Original Comment Had very basic questions on HP printer cartridges being empty and changing them and wound up in tech support who made me log on my computer. I didn't understand this as all I wanted was info on why I couldn't print even black or if I had to replace color empty ones before I could print. I was more confused as I did replace all of them with the ones I purchased along with the new printer so didn't think the ink should have been out. This became a nightmare and was told I had to buy a service to clean the computer and a protection package since they said my computer was corupted at a cost of $199.00. The printer was new(11/2012)and this was the first time changing cartridges as I print occasionally. It worked fine until one ran out of ink. Now my greatest fear is that they were able to direct me to do things to corrupt my computer and will be forced into needing them. Very frustrating experience as I am not experiencr with computers.

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