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Original Comment I could have written Unhappy Customer's comments to the letter. I just had the exact same thing happen to me. The escalation team just told me that unless I had proof of my contract, it had never happened.<br /> <br /> One other thing that makes me really hot under the collar is their internet search redirection in WA state. They insist that it helps me search the internet. They have been highly criticized for doing that. It. makes my searches a heck of a lot harder.<br /> <br /> I am stuck using them for phone because I fax often and I can't do that that reliably over an internet reconnection. I also like having a wired phone line during a lengthy power interruption.<br /> <br /> The Frontier manager in my church went to Comcast, so he can't help me.

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