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Original Comment Greetings,<br /> <br /> I very much dislike having to inform you of facility problems but I hope it motivates someone to investigate and do something. I suspect that the inability of 24 Hour Fitness to adequately maintain their facilities is as much a corporate problem (a flawed management model) as it is a local management problem. I have been an active member of the Santa Clarita Club for several years and have noticed a substantial decline in exercise equipment and bathroom/shower facility reliability.<br /> <br /> I will start with exercise equipment. One of my main concerns/disappointments is treadmill operation and reliability. Frequently there are treadmills that are non-operational. Either they don't work at all or somehow their various function options are impaired. I frequently see club members moving from treadmill to treadmill trying to get one that will do what they want it to do. I like the heart rate function but more often than not this function is non-operational or inaccurate. These are very popular machines and get tremendous use. It is your responsibility to keep them fully operational. If you can't fix them then replace them.<br /> <br /> The sit-up/crunch machines often have one or two that do not have a smooth operation. They bump and clank as one uses the machine. This is very distracting.<br /> <br /> One of the curl machines is in need of a new pad cover. It is cracking and is abrasive on one's elbows.<br /> <br /> I have noticed exercise machines being non-operational for days and even weeks at a time. This is irresponsible and inexcusable. If a machine does not have a major structural component failure it should be repaired within 24 hours. Replacement parts such as cables, connecters, belts, pulleys, pad covers, grip stock and miscellaneous hardware should be kept on hand and at the facility for immediate repair of equipment. This equipment gets constant use and if you can't maintain it in serviceable condition then replace it.<br /> <br /> With regards to bathroom/shower facility reliability you have been behind the curve on this one for months if not years. The cleaning and maintenance of these facilities is seriously lacking. I can't tell you what the women's facilities are like but I would be willing to bet they are not as bad as the men's facilities. As of yesterday one urinal and one toilet were non-operational and three of the seven showers were non-operational. You seem to be constantly struggling to keep the urinal/toilet facilities operational. Sometimes the stench is so bad that I can't use them. I'm not a plumber but I can tell that the repairs being made are not being made by a qualified Plumber. I suspect that you use a handyman. Believe it or not a Plumber is a highly skilled trade. If you want the repairs to last and work properly I suggest you utilize a qualified Plumber. I would also mention that several of the soap dispensers and towel hooks in the shower facility are either broken or missing.<br /> <br /> As a retired Electrical Utility Supervisor I can appreciate the challenge see that you are behind the curve with regards to maintaining your Club's exercise equipment and facilities. Cutting back on maintenance expenses can initially look good on the bottom line but eventually it will end up costing more. Equipment that could have been repaired may need to be replaced. Equipment that does not operate properly frustrates or possible injures the user/customer. Some frustrated customers may mistreat or intentionally damage the equipment and Club facilities as a way of expressing their frustration.<br /> <br /> In conclusion I would just add that I like using this Club and I like your current manager. I get the feeling that the issues with this Club are being compounded at the corporate level by decisions that prevent the current manager from doing what she needs to do. I have spoken with Tiffany on prior occasions and I get the sense that she knows what needs to be done. If you do not give her the authority to do her job the problem is not with her but with you.<br /> <br /> Sincerely,<br /> <br /> Warren Carl<br /> <br /> <br /> PS The new wooden grating in the sauna is fantastic.

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