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Original Comment I rented a steam cleaner from Lowes, and the suction did not work, leaving the filthy water on my carpet. It ruined the carpet, and smelled absolutely horrific. I had to pull up the carpet, and relpace it. Lowes was kind enouth to give me the carpet at cost. It was still $768 out of pocket, and two days off of work. After numerous calls, emails, and such, to a rude staff member, she contacted me and said that Bissell's mechanics had inspected the machine, and that there was nothing wrong with it. I guess it's their word against mine. However..when the carpet guys came to measure and replace, they could not believe the mess.<br /> This company is deplorable. I will never use another one of their products, and will continue to alert people of their bad products, rude employees, and lack of customer service.

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