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Original Comment I went to my branch in Egg Harbor City, NJ today and ask a teller to exchange my $5 damaged currency. I was told, no, that while the serial number at the bottom right of the currency if intact, the serial number on the upper left side is not in its entirety. I was told to send it to the Federal Reserve on my own and perhaps I might get a replacement. I was mad so I went to the branch manager. What the branch manager essentially did was ask the tellers what to do!<br /> <br /> Extremely bad customer service! <br /> <br /> I'm already thinking that I'll present the same $5 bill to the Bank of America branch manager acroos the street fro Well Fargo and ask the same question - as a potential customer.<br /> <br /> In addition, after I researched what I should do with the bill, I found out that (1) the Bureau of Printing is where mutilated currency should be send, and not the Federal Reserve - again, very bad banking knowledge; and (2) the Bureau of Printing website defined that if more than 1/2 of the bill is intact, which is my case it is, then a bank should exchange it! This made even more fuming mad!!!<br /> <br /> I hope a get a response from a Well Fargo higher up!<br /> <br /> Marianito P. Roque

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