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Original Comment I have had Tracfone for several years and have referred their services/phones for several years to MANY people....UNTIL TODAY!<br /> <br /> Have always had Sprint for main phone and a Tracfone in my car as a backup, in the event Sprint phone not charged or was forgotten at home. <br /> <br /> My two-year Sprint phone contract finally ended and did not want to commit to another two-years, so I got a new 840g Tracfone as my main phone and still use old Trac as backup. Well, advised I only wanted minutes (3000+) from old phone transferred to new phone and tech support guaranteed me old phone number would not be deactivated, but erroneously failed to tell me zero minutes would deactivate the phone because end service date also gets transferred to new phone. <br /> <br /> Well, one hour later I had purchased a Trac phone card to have low minutes added on backup phone and THEY DID DEACTIVATE OLD PHONE AFTERALL. NOW, THEY TELL ME I ONLY HAVE A 50/50 CHANCE TO GET MY OLD PHONE NUMBER BACK, THE NUMBER I HAVE HAD FOR ALMOST EIGHT YEARS. They say I now need a new SIM card and must wait 3-5 days for its arrival, due to the deactivation (that I did not authorize).<br /> <br /> My old phone had one day left on service day; I did not authorize deactivation; and I did not &quot;RELEASE&quot; my old phone number to them. ISN'T THIS PRACTICE AGAINST THE LAW?<br /> <br /> So, best the floor supervisor claimed he could do was put a note in the transaction order for new SIM card and when I call back for re-activation of old phone with new SIM card is to reiterate my position and ask for old phone number.<br /> <br /> I am extremely disappointed in Tracfone after all these years of being a satisfied customer.<br /> <br /> Will update with comments after I see if I get my old number back.<br /> <br /> I am a single grandmother raising two young grandchildren, and they know this old number by heart and know if they can't get me on my main phone I will always answer the old number. I hand-selected it almost eight years ago because they were able to remember it in five minutes!!

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