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Original Comment Layaway Protocol is terrible. Why does TJMaxx take our email address, telephone number, and address and never notify us of anything? My layaway was due 6/22/13. My daughter had a baby and I was out of town. I went to get it and told it was put back on the rack 6/23. To add insult, in addition to not having my purchase, you have a layaway charge which I can understand, then charged a "cancellation fee" which I DO NOT UNDERSTAND, no apology, just rudeness. I did not know my purchase was "cancelled". Why take our information and not even send an automated email or phone call to let us know it will be "cancelled"? I spend thousands each year at TJMaxx stores, and will never do this again. You just lost another loyal customer. The layaway policy should be changed to send at least one courtesy email notification.

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